Negros Power Expands Customer Service With 24/7 Chat Support Via Facebook Messenger

In response to the growing number of customers trying to reach its hotlines, Negros Power has expanded its customer service by introducing 24/7 chat support through Facebook Messenger. This move aims to provide more accessible and efficient communication for customers dealing with power issues, billing inquiries, and other concerns.

Why Facebook Messenger?

Negros Power understands the frustration of busy hotlines, especially during peak times when many customers are trying to report brownouts or other problems. To address this, the company now offers Facebook Messenger as an alternative, allowing customers to send a message directly to the company’s page. This solution eliminates the long wait times often associated with phone calls and enables faster responses.

By using Messenger, customers can conveniently report issues such as:

• Power interruptions
• Billing inquiries
• Application follow-ups
• Other service-related concerns

Negros Power has also increased its social media support team, ensuring that someone is available 24/7 to assist. This round-the-clock service guarantees that customers can get the help they need at any time of the day, without having to wait for office hours to reopen.

How to Use Negros Power’s Chat Support

To make the most of Negros Power’s Messenger service, follow these steps:

1. Go to the Negros Power Facebook page.

2. Click “Send Message” to initiate a conversation with their chat support team.

3. Provide the following details upfront to help the team respond quickly and accurately:

• Name
• Account Number
• Location (adding a landmark helps)
• Contact Number
• Nature of Concern

By providing this information, you help the support team identify your location and the issue faster, leading to quicker resolutions.

Benefits of Using Messenger for Customer Support

The introduction of Facebook Messenger provides several advantages for both customers and Negros Power:

– Faster response times: With the ability to handle multiple concerns at once, the Messenger platform reduces wait times and allows for quicker responses.

– 24/7 availability: No need to worry about hotline office hours. Help is available at any time.

– Efficient tracking: Messenger allows the company to better track service disruptions, especially during widespread outages, enabling faster identification of problem areas.

A Reminder to Stay Polite

It’s understandable that frequent power interruptions can be frustrating, but it’s important to remain courteous when speaking to customer service representatives. They are there to assist you and help resolve the issue, but they are not responsible for the outages themselves.

Conclusion

Negros Power’s introduction of 24/7 chat support via Facebook Messenger marks a significant improvement in how the company engages with its customers. By offering this convenient alternative to hotline calls, they are providing faster, more efficient support for the community, all while ensuring that consumers in Bacolod City and Central Negros can easily reach out for assistance whenever needed.

The next time you need to contact Negros Power, skip the hotline and try their chat support on Messenger — it’s quick, easy, and available 24/7 to meet your needs.