Negros Power Highlights Customer Service Gains In First Year Of Operations

Negros Electric and Power Corporation (Negros Power) has marked its first year of operations with notable improvements in customer service, underscoring its pledge to provide not only reliable electricity but also accessible and responsive assistance to consumers in Central Negros.

Company officials reported that since taking over distribution services, significant changes have been made in the way customers connect with and receive support from the utility. One of the most visible shifts is the establishment of a 24/7 hotline, allowing consumers to report outages and service concerns at any time. While surges in calls during major interruptions still pose challenges, Negros Power is upgrading its systems to improve handling capacity.

Digital access has also become a stronger focus. The company said nearly half of its daily inquiries now come through social media platforms, where updates and responses are provided in real time. In addition, thousands of households have enrolled in electronic billing, reducing reliance on paper bills and offering more secure and convenient transactions.

Negros Power has also invested in field operations technology, with GPS-equipped teams deployed during service interruptions. This enables quicker response times and allows the company to give consumers more accurate updates on restoration activities.

For those who still prefer personal transactions, customer service offices have been improved to create a more welcoming environment. Senior citizens and other walk-in clients are provided added conveniences such as shorter queues and designated waiting areas.

Beyond the offices, the company also brings its services directly to communities. Programs such as barangay visits and outreach activities give consumers the opportunity to raise concerns and access assistance closer to home.

Negros Power emphasized that these efforts are aligned with its broader commitment to “service beyond power,” complementing its infrastructure upgrades that aim to enhance system reliability and reduce service disruptions.

As the firm enters its second year of operations, it reiterated its goal of further strengthening customer engagement through both technological innovations and community-centered initiatives.