Negros Power Achieves Remarkable Advances In Electric Services Nine Months After Takeover

The electric utility landscape in Central Negros has undergone a dramatic transformation since August 2024, when Negros Electric and Power Corporation (Negros Power) assumed control of the area’s distribution operations. What followed has been nothing short of revolutionary — a comprehensive overhaul that has touched every aspect of electric service delivery, from infrastructure modernization to customer care excellence.

A Vision Realized Through Action

Under the leadership of President and CEO Roel Z. Castro, Negros Power has demonstrated that meaningful change is possible when backed by strategic planning and unwavering commitment. The company’s achievements over the past nine months paint a picture of an organization determined to set new standards in utility service.

The transformation began with addressing fundamental infrastructure challenges that had plagued the area for years. Rather than implementing piecemeal solutions, Negros Power adopted a holistic approach that targeted system-wide improvements.

Infrastructure Revolution Takes Center Stage

The rehabilitation of critical infrastructure has been perhaps the most visible sign of change. The complete overhaul of the Alijis Substation stands as a testament to the company’s commitment to modernization, featuring upgraded power transformers and enhanced system capacity. This wasn’t an isolated effort — multiple substations received similar attention to ensure comprehensive coverage across the service area.

Equally impressive has been the complete rehabilitation of the 30-kilometer transmission line connecting Bacolod to Silay. This massive undertaking involved replacing aging infrastructure with modern components, including new poles and advanced pin insulators. The project exemplifies the scale of investment Negros Power has been willing to make in pursuit of reliable service.

The company’s proactive approach to maintenance became evident through extensive vegetation management programs. By systematically clearing potential hazards along power lines, they’ve significantly reduced the likelihood of weather-related outages that previously disrupted service.

Smart Technology Integration

Modern utilities require modern solutions, and Negros Power has embraced this principle wholeheartedly. The installation of Automatic Circuit Reclosers and sophisticated switching equipment has created a more responsive grid capable of isolating problems quickly and minimizing service disruptions.

The transition from bare conductors to insulated lines represents another significant upgrade, providing better protection against environmental factors. Even seemingly small improvements, like rubber inserts to prevent animal-related outages, demonstrate attention to detail that pays dividends in service reliability.

Putting Customers First

Perhaps most appreciated by local residents has been the company’s customer-centric approach. The replacement of thousands of outdated meters with modern digital units — provided at no charge to consumers — eliminated a common source of billing disputes while improving accuracy.

The expansion of payment options through over 100 new collection centers has made bill payment more convenient than ever before. This network of accessible payment points reflects an understanding that utility service extends beyond simply delivering electricity — it encompasses the entire customer experience.

For new service applications, Negros Power has streamlined previously cumbersome processes. By actively assisting customers with permit requirements and coordinating with local building officials, they’ve removed barriers that once made securing electric service frustratingly complex.

Bridging the Gap to Unserved Communities

One of the most impactful initiatives has been the Sitio Electrification Program, which has brought electricity to remote communities for the first time. This program represents more than infrastructure development — it’s about ensuring that economic opportunities and modern conveniences reach every corner of the service territory.

The investment of nearly 26 million pesos to energize 17 previously unserved areas, benefiting over 1,600 households, demonstrates a commitment to inclusive development. These communities now have access to the same reliable service enjoyed by urban areas, opening doors to educational opportunities, small business development, and improved quality of life.

Looking Toward Tomorrow

While celebrating current achievements, Negros Power continues to invest in future capabilities. The implementation of advanced monitoring systems, including SCADA technology and centralized control centers, positions the utility at the forefront of modern grid management.

The use of innovative tools like thermal scanning drones and comprehensive Geographic Information Systems represents a forward-thinking approach to asset management and system planning. These technologies enable proactive maintenance and more efficient emergency response.

The upcoming Underground Distribution System project along Lacson Street, scheduled for completion before the October Masskara Festival, showcases the company’s commitment to aesthetic improvements alongside functional upgrades.

Balancing Investment with Affordability

Despite significant infrastructure investments, Negros Power has managed to maintain competitive rates through strategic power procurement and careful market monitoring. This achievement demonstrates that service improvements and cost management are not mutually exclusive when approached with expertise and planning.

Community Validation

The positive response from consumer advocates and business leaders validates the effectiveness of Negros Power’s approach. Representatives from consumer groups and business organizations have publicly acknowledged the dramatic improvements in service quality and customer communication.

I am very much impressed with the presentation today. I can definitely vouch that it has improved very tremendously. Katahum sang presentation because there is transparency, then at least now it is clear to us, especially sa mga consumers group nga dako gid ang na improved. As of right now, I would like to commend Negros Power. — Christian Weber of Amlig Kuryente

These endorsements carry particular weight given the historically challenging relationship between utilities and consumers in Central Negros. The transformation in public perception reflects genuine improvements rather than mere public relations efforts.

A Foundation for Continued Growth

As Negros Power enters its second year of operations, the foundation laid during these initial nine months provides a solid platform for continued progress. The company’s commitment to transparency, evidenced by regular community updates and open communication channels, suggests that this progress will continue.

The utility’s five-year modernization timeline acknowledges that some improvements require sustained effort over time. However, the progress already achieved provides confidence that promised future developments will materialize as planned.

The transformation of Central Negros’ electric utility demonstrates what’s possible when modern management practices meet genuine commitment to public service. As communities continue to experience improved reliability, expanded access, and enhanced customer service, Negros Power’s first nine months serve as a compelling preview of the region’s electric future.

This remarkable turnaround story offers hope that essential public services can indeed be transformed through dedicated leadership, strategic investment, and unwavering focus on customer needs. For Central Negros, the lights are not just staying on — they’re shining brighter than ever before.